Language policy

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  Año 2009, Vol. 8, Número 1. Dedicado a: Global Connections: Language Policies and International Call Centers

  • Editorial

    • Global connections: language policies and international call centers

      Kendall A. King

      págs. 1-3

      

  • Original Paper

    • Linguistic globalization and the call center industry: Imperialism, hegemony or cosmopolitanism?

      Selma K. Sonntag

      • Resumen

      págs. 5-25

      

    • Marketing, management and performance: multilingualism as commodity in a tourism call centre

      Alexandre Duchêne

      • Resumen

      págs. 27-50

      

    • Threats to the sustainability of the outsourced call center industry in the Philippines: implications for language policy

      Eric Friginal

      • Resumen

      págs. 51-68

      

    • Outsourcing, globalizing economics, and shifting language policies: issues in managing Indian call centres

      Brian Morgan, Vaidehi Ramanathan

      • Resumen

      págs. 69-80

      

  • Book Review

    • Anne Pauwels, Joanne Winter and Joseph Lo Bianco (eds): Maintaining Minority Languages in Transnational Contexts (Palgrave Studies in Minority Languages and Communities)

      Sue Fox

      págs. 81-83

      

    • Monica Heller: Linguistic Minorities and Modernity: A Sociolinguistic Ethnography (2nd Edition)

      Ameena Ghaffar-Kucher

      págs. 85-87

      

  • Questions for …

    • Questions for Robert Cooper

      Elana Shohamy

      págs. 89-94