The best of HBR
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The dark side of empathy: : Interaction
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Extraordinary bosses: : Interaction
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Making better predictions: : Interaction
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Hbr survey
Revolutionizing customer service
Can robots do the work of marketers?
Beware of the bias toward natural ability
Booms don’t always bust
Ethical shoppers don’t inspire us—they bug us
Strategic humor
Priceline’s ceo on creating an in-house multilingual customer service operation
Darren Huston
2015 HBR McKinsey Awards
Blitzscaling
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Pipelines, platforms, and the new rules of strategy
Marshall W. van Astyne, Geoffrey G. Parker, Sangeet Paul Choudary
Network effects aren’t enough
Andrei Hagiu, Simon Rothman
Products to platforms: : Making the leap
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Spontaneous deregulation
Benjamin Edelman, Damien Geradin
Making exit interviews count
Everett Spain, Boris Groysberg
Culture is not the culprit
Jay W. Lorsch, Emily McTague
An antidote to incivility
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Can you cut “turn times” without adding staff?
Ethan Bernstein, Ryan W. Buell
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