Sustainable evaluation and verification in supply chains: : Aligning and leveraging accountability to stakeholders
Jury Gualandris, Robert D. Klassen, Stephan Vachon, Matteo Kalchschmidt
págs. 1-13
Linking business strategy to service failures and financial performance: : Empirical evidence from the U.S. domestic airline industry
Mahour Mellat Parast, Davood Golmohammadi, Kathleen L. Mcfadden, Jason W. Miller
págs. 14-24
Execution quality: : An analysis of fulfillment errors at a retail distribution center
págs. 25-40
págs. 41-55
Perceived versus actual value of product substitution flexibility: : An experimental investigation
págs. 56-70
págs. 71-86
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