Total Quality Management & Business Excellence

• 

  Año 2015, Vol. 26, Número 9-10

  • Quality, export and domestic market performance: : the case of pharmaceutical firms in Iran

    Hossein Dadfar, Jens J. Dahlgaard, Siamack Afazeli, Staffan Brege

    • Resumen

    págs. 938-957

    

  • Total quality management practices and performance outcomes in Spanish service companies

    M. Carmen Jaca García, Evangelos Psomas

    • Resumen

    págs. 958-970

    

  • Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty

    Markus Hartono, Hendry Raharjo

    • Resumen

    págs. 971-985

    

  • The effect of collaboration quality on collaboration performance: : empirical evidence from manufacturing SMEs in the Republic of Korea

    Yongseol Lee, Insu Cho, Heejun Park

    • Resumen

    págs. 986-1001

    

  • Bringing Kaizen to the classroom: : lessons learned in an Operations Management course

    Manuel Francisco Suárez Barraza, Francisco G. Rodríguez-González

    • Resumen

    págs. 1002-1016

    

  • Medical tourism service quality: : finally some empirical findings

    Noor Hazilah Abd Manaf, Husnayati Hussin, Puteri Nemie Jahn Kassim, Rokiah Alavi, Zainurin Dahari

    • Resumen

    págs. 1017-1028

    

  • Hospital service quality measurement models: : patients from Asia, Europe, Australia and America

    Natcha Thawesaengskulthai, Patcharin Wongrukmit, Jens J. Dahlgaard

    • Resumen

    págs. 1029-1041

    

  • Total productive maintenance in support processes: : an enabler for operation excellence

    Roy Anderson, Peter Manfredsson, Björn Lantz

    • Resumen

    págs. 1042-1055

    

  • Assembly-specific database for predicting human reliability in assembly operations

    Christian Keen, Robert Refflinghaus

    • Resumen

    págs. 1056-1070

    

  • Do quality costs still matter?

    Colin Raßfeld, Falk Behmer, Marie Dürlich, Roland Jochem

    • Resumen

    págs. 1071-1082

    

  • Analysis of an unreplicated 22 factorial experiment performed in a continuous process

    Bjarne Bergquist

    • Resumen

    págs. 1083-1094

    

  • Comparative study of the Causal Matrix and Causal Determinant

    Cida Sanches, José Osvaldo de Sordi, Samuel Ferreira Junior, Manuel Meireles, Orlando Roque da Silva

    • Resumen

    págs. 1095-1112