págs. 493-495
págs. 495-497
págs. 497-499
págs. 499-503
An empirical research on the relationship between human capital and innovative capability: A study on Taiwan's commercial banks
págs. 503-505
págs. 505-507
págs. 507-511
págs. 511-515
págs. 515-517
The role of quality in e-procurement performance: An empirical analysis
págs. 517-521
págs. 521-525
págs. 525-529
The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived Quality
págs. 529-531
págs. 531-533
Delighting customers: An exploration into the discriminating factors
págs. 533-535
Building European-level Quality Assurance Structures: Views from Within ENQA
págs. 535-537
págs. 537-539
Student satisfaction surveys: The value in taking an historical perspective
págs. 539-541
Regional quality assurance activity in higher education in Southeast Asia: Its characteristics and driving forces
págs. 541-543
págs. 543-545
The causal relationship between service quality, corporate image and adult's learning satisfaction and loyalty: A study of professional training programmes in Taiwanese vocational institute
págs. 545-547
Implementation of relationship quality for CRM performance: Acquisition of BPR learning and organizational learning
págs. 547-549
págs. 549-551
págs. 551-553
Improving reliability of cooperative concurrent systems with exception flow analysis
Fernando Castor Filho, Alexander Romanovsky, Cecilia Mary F Rubira
págs. 553-557
págs. 557-561
págs. 561-565
págs. 565-593
págs. 593-595
págs. 595-599
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