págs. 1-22
págs. 23-46
Impact of an Airline Merger on Customer Satisfaction: the Case of American Airlines/Trans World Airline (TWA) Merger
págs. 47-61
Scripts as a Training Tool for Hospitality and Tourism Employees: Selecting Topics for Coverage
págs. 63-82
Line Manager Challenges in Human Resources Development: a Study of Hilton International's UK Managers
págs. 83-99
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