Revista de calidad asistencial

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  Año 1999, Vol. 14, Número 7

  • The cycle of quality applied to the analysis of customers' satisfaction level in a Basic Healtcare Area

    Oriol Duch Subirats

    págs. 651-660

    

  • Can influence the technical quality of our work on the customers' satisfaction?

    Jordi Daniel Diez, Fernando Palacio Lapuente

    págs. 661-666

    

  • Influence of the professionals' gender in the attitudes of the customers, in relationship to the claims by malpraxis

    Manuel Santiñà i Vila, Jorge Pérez Sánchez

    págs. 667-670

    

  • System of quality in an emergencies service

    Martín Tejedor Fernández, José Manuel Martín Vezquez

    págs. 671-680

    

  • Innovations in management in the healthcare centers of Managua Nicaragua: external market analysis: external market analysis

    Joan Carles March Cerdà

    págs. 681-687

    

  • To know death and to consent it

    Rogeli Armengol Millans

    págs. 693-697