págs. 185-186
Quality performance analysis for the whole product family with multiple characteristics: apply the cooling pump as an example
págs. 187-188
págs. 189-191
págs. 193-194
págs. 195-196
Design of web questionnaires: The effect of layout in rating scales
págs. 197-199
Organizational learning for performance excellence: A study of Branch-Smith Printing Division
págs. 201-203
págs. 205-207
págs. 209-210
The rhetoric and reality of "process control" in organizational environments with a TQM orientation: The managers' view
Ebrahim Soltani, Ying-Ying Liao, Abhilasha Singh, Wei-Yuan Wang
págs. 211-212
Increasing the organizational performance benefits of TQM: An approach based on organizational design
págs. 213-215
Leadership behavior in successful organizations: Universal or situation-dependent?
págs. 217-218
Middle manager leadership and frontline employee performance: Bypass, cascading, and moderating effects
págs. 219-221
págs. 223-225
What happened to the ISO 9000 luster? An eight-year study
Stanislav Karapetrovic, Martí Casadesús Fa, Iñaki Heras Saizarbitoria
págs. 227-228
Business performance and customer relationship management: The effect of IT, organizational contingency and business process on Taiwanese manufacturers
págs. 229-230
págs. 231-232
págs. 233-234
págs. 235-237
págs. 239-240
págs. 241-242
págs. 243-245
The missing link between the theory and empirics of path dependence: Conceptual clarification, testability issue, and methodological implications
págs. 247-249
págs. 251-252
págs. 253-254
Elicitation of multivariate prior distributions: A nonparametric Bayesian approach
págs. 255-256
The influence of top management commitment, process quality management and quality design on new product performance: A case of Malaysian manufacturers
págs. 257-258
págs. 259-260
Rethinking perceived service quality: An alternative to hierarchical and multidimensional models
págs. 261-263
págs. 265-266
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