Managing service quality: The managers' orientations and their consequences - Case study evidence of current practice

• Autores: Ebrahim Soltani, Ying-Ying Liao, Abhilasha Singh, Wei-Yuan Wang
• Localización: Quality control and applied statistics, ISSN 0033-5207, Vol. 56, Nº. 3, 2011, págs. 255-256
• Idioma: inglés
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