Perspectives on research in quality management
JOANNA ALLAN
págs. 1-5
Quality and quality management at a crossroads
Asbjorn Aune
págs. 6-12
Use of quality practices in manufacturing industries in Malaysia
ZALINA ABDUL AZIZ JOSEPH FAT-LAM CHAN ANDREW VIGGO METCALFE
págs. 13-16
Quality is elusive without vertical systems
H. J. BAJARIA
págs. 17-23
págs. 24-29
LEE K. COLLINS FRANCES M. HILL
págs. 30-34
Quality improvement through organizational development
MICHAEL J. COOK
págs. 35-37
Total quality management in Eastern European construction: The paradigm shift
CRISTINA COSMA CHARLES DUVEL
págs. 38-40
HAZEL CRUMLEY SIMON BLACK
págs. 41-44
Core value deployment: The need for a new renaissance
JENS J. DAHLGAARD SU MI PARK DAHLGAARD RICK L. EDGEMAN
págs. 45-50
Core values: The precondition for business excellence
SU MI PARK DAHLGAARD JENS J. DAHLGAARD RICK L. EDGEMAN
págs. 51-55
A new total quality management frontier: Getting ready to jump the curve
KOSTAS N. DERVITSIOTIS
págs. 56-61
The Kioto people management model
Marc Devisch
págs. 62-65
P. C. DOBSON M. TOSH
págs. 66-70
Missing the mark: A preliminary survey of the Scottish Charter Mark experience
ALEX DOUGLAS DAVID KIRK CAROL BRENNAN ARTHUR INGRAM
págs. 71-74
A paradigm for leadership excellence
RICK L. EDGEMAN JENS J. DAHLGAARD
págs. 75-79
Customer satisfaction index and its role in quality management
Anders Westlund, Jan A. Eklof
págs. 80-85
Delighting the customer: Quality function deployment for quality service design
DONALD S. ERMER MARK K. KNIPER
págs. 86-91
págs. 92-94
págs. 95-99
Providing customer satisfaction
Gopal Kanji, Jonathan Gorst, William Wallace
págs. 100-103
Quality management in real estate
RICHARD GROVER CHRISTINE GROVER
págs. 104-108
Reducing hot mill delays due to poor coil conveyance performance at British Steel Llanwern works
P. A. HALFORD
págs. 109-110
A decision approach to quality and model monitoring
P. J. HARRISON I. C. H. LAI
pág. 111
págs. 112-115
A more subjective approach to business improvement and organizational change evaluation
JOAN HENDERSON RODNEY MCADAM
págs. 116-120
Best practice benchmarking: Delivering the goods?
JACKY HOLLOWAY GRAHAM FRANCIS MATTHEW HINTON DAVID MAYLE
págs. 121-125
Simultaneous estimation of location and dispersion in two-level fractional factorial designs
STURE HOLM KERSTIN WIKLANDER
págs. 126-127
Empirical study into quality initiatives implementation order
M. Y. ISMAIL M. S. J. HASHMI
págs. 128-129
Total quality management and higher education in Malaysia
GOPAL K. KANJI ABDUL MALEK A. TAMBI
págs. 130-132
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