Quality culture in the construction industry
GOPAL K. KANJI ALFRED WONG
págs. 133-140
Human resource issues in quality costs: Results from a longitudinal study
WILLIAM KEOGH MARTIN H. ATKINS JOHN F. DALRYMPLE
págs. 141-144
págs. 145-151
The price of quality: A critical discussion of the Public Sector Quality Award
BOJE LARSEN TORD HAVERSJO
págs. 152-155
DAVID LONGBOTTOM
págs. 156-159
Development of a business process re-engineering model applicable to the public sector
RODNEY MCADAM NEIL MITCHELL
págs. 160-163
págs. 164-166
The use of hoshin kanri planning and deployment systems in the service sector: An exploration
NEAL MARSDEN
págs. 167-171
págs. 172-176
Restructuring brings quality improvements to Auburn University
WILLIAM V. MUSE BETTYE B. BURKHALTER
págs. 177-183
pág. 184
The links between people management, customer satisfaction and business results
JOHN S. OAKLAND SUSAN OAKLAND
págs. 185-190
Business excellence through a robust development process for innovative products
T. PFEIFER S. SIEGLER V. VARNHAGEN
págs. 191-194
Best practice and performance within Northeast manufacturing
VAS PRABHU DAVID YARROW GRAHAM GORDON-HART
pág. 195
págs. 196-198
págs. 199-202
Total quality management at The Dell Primary School
KEITH ROWLANDS
págs. 203-209
págs. 210-212
pág. 213
Embracing the feedback: An award winner's experience
RUSSELL SIMPSON SARAH MEEGAN EDEL O'NEILL
págs. 214-218
Quality in the leisure industry: An investigation
EMMA L. TAWSE WILLIAM KEOGH
págs. 219-222
Maintaining the quality spirit
MYRON TRIBUS
págs. 223-229
RICHARD WELLS
págs. 230-236
GEORGE WILSON
págs. 237-240
A holistic perspective on quality quests and quality gains: The role of environment
WINNIE Y. L. WONG
págs. 241-245
Managing the quality of management training: The role of the index of client satisfaction
AGNES H. ZALUDOVA VACLAV LEGAT JAROSLAV NENADAL
págs. 246-250
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