Publication: Aproximación formal para la gestión y evaluación de Living Labs
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2013-04
Defense date
2013-06-17
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Abstract
La participación de los usuarios en el proceso de innovación ha favorecido el desarrollo de
productos y servicios tecnológicos más acorde con sus necesidades, y a través de la apertura
de la innovación gestionada por las organizaciones se ha favorecido la creación de nuevas
formas de gestionar el conocimiento. Los Living Labs constituyen una aproximación integrada a
la innovación abierta dirigida por los usuarios en el cual se crea un entorno real para la cocreación
y experimentación con la activa participación de los usuarios desde tempranas etapas
del ciclo de innovación.
La configuración y ejecución de estos entornos de innovación ha significado la aparición de
diversos desafíos y problemas, y con el fin de abordarlos se desarrollaron varias y dispersas
aproximaciones. A pesar de las diversas aportaciones encontradas en la literatura, una
necesidad aún no resuelta integralmente y satisfactoriamente es cómo llevar a cabo la
evaluación y mejora de los Living Labs de tal manera que sea posible determinar la madurez de
la organización como entorno de innovación y determinar la potencialidad e impacto de las
innovaciones generadas. Ello permitiría conocer el nivel de desempeño del Living Lab y la
efectividad de las innovaciones generadas tanto para los usuarios como para el entorno local y
regional con la finalidad de establecer posteriormente, en base a los resultados conseguidos,
planes de mejora.
Con la finalidad de proporcionar una solución formalizada e integral, esta tesis doctoral se
centra en describir los mecanismos para obtener el nivel de desempeño del Living Lab como
entorno real de innovación abierta dirigida por el usuario, y en determinar la efectividad y el impacto de los productos y servicios tecnológicos desarrollados por medio de la elaboración de
un Modelo de Evaluación y Mejora definiendo un conjunto de buenas prácticas agrupadas por
procesos para la gestión de la innovación, y especificando una serie de actividades para la
realización de la evaluación. El Modelo de Evaluación y Mejora incluye además información
acerca de los roles y responsabilidades considerados para la configuración del personal de
evaluación.
Los resultados obtenidos a partir de la validación del Modelo de Evaluación y Mejora
propuesto en esta tesis estuvieron orientados a determinar la representatividad de las
prácticas para la gestión y desarrollo de los Living Labs, la adecuada caracterización de la
evolución y mejora de estos entornos de innovación, la aceptable declaración de aspectos de evaluación acerca de los resultados e impactos generados, y la especificación de apropiados
mecanimos para llevar a cabo el proceso de evaluación. --------------------------------------------------------------------------------------------------------------------------------------------------------------------
Users’ involvement in the innovation process has favored the development of technology products and services most suitable to their needs, and through the open innovation managed by organizations has led to the creation of new ways of managing knowledge. Living Labs are an integrated approach to user-driven open innovation, and it creates a real environment for co-creation and experimentation with active user participation from early stages of innovation. Some challenges and problems came out by configuring and implementing these innovation environments, and in order to address them several and sparse approaches were developed. Despite the various contributions found in the literature, a need still unresolved is how to fully and satisfactorily perform evaluation and improvement of Living Labs in such a way that is possible to determine the maturity of these organizations as innovation environments and determine the added value and impact of innovations generated. This would determine the Living Lab’s performance level and the effectiveness from innovations generated for both users and territorial environment in order to establish later improvement plans based on the results achieved. In order to provide a formalized and holistic solution, this thesis focuses on describing the mechanisms to get the Living Lab’s performance level as real environment of user-driven open innovation, and determining the effectiveness and impact of technological products and services developed through the development of a model which defines a set of best practices grouped by process areas aimed at innovation management, and specifying a range of activities for conducting an evaluation process. The model also includes information about roles and responsibilities for configuring staff assessment. The results obtained from validating the proposed model were aimed at determining the representativeness of practices for managing and developing Living Labs, getting a suitable characterization about the evolution and improvement of these innovation environments, an acceptable statement of evaluation aspects about results and impacts, and an appropriate specification of mechanisms to carry out the evaluation process.
Users’ involvement in the innovation process has favored the development of technology products and services most suitable to their needs, and through the open innovation managed by organizations has led to the creation of new ways of managing knowledge. Living Labs are an integrated approach to user-driven open innovation, and it creates a real environment for co-creation and experimentation with active user participation from early stages of innovation. Some challenges and problems came out by configuring and implementing these innovation environments, and in order to address them several and sparse approaches were developed. Despite the various contributions found in the literature, a need still unresolved is how to fully and satisfactorily perform evaluation and improvement of Living Labs in such a way that is possible to determine the maturity of these organizations as innovation environments and determine the added value and impact of innovations generated. This would determine the Living Lab’s performance level and the effectiveness from innovations generated for both users and territorial environment in order to establish later improvement plans based on the results achieved. In order to provide a formalized and holistic solution, this thesis focuses on describing the mechanisms to get the Living Lab’s performance level as real environment of user-driven open innovation, and determining the effectiveness and impact of technological products and services developed through the development of a model which defines a set of best practices grouped by process areas aimed at innovation management, and specifying a range of activities for conducting an evaluation process. The model also includes information about roles and responsibilities for configuring staff assessment. The results obtained from validating the proposed model were aimed at determining the representativeness of practices for managing and developing Living Labs, getting a suitable characterization about the evolution and improvement of these innovation environments, an acceptable statement of evaluation aspects about results and impacts, and an appropriate specification of mechanisms to carry out the evaluation process.
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Keywords
Living labs, Gestión del conocimiento, Evaluación