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Priority Management in a Cybernetic Organization: A Simulation-Based Support Tool

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Advances in Artificial Intelligence and Applied Cognitive Computing

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Abstract

This extended abstract shows an overview of the development of a model-driven decision support system (DSS) to ensure efficient management of workload priorities in organizations. The DSS has been built through discrete-event simulation (DES) using guidelines dictated by Beer’s Viable System Model (VSM). The prioritization policy considers four key factors: customer importance, nature of task, value of task and window of opportunity. They can be appropriately combined by the use of the DSS according to the set of indicators defined by the organization.

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Author information

Authors and Affiliations

  1. Department of Applied Economics, Faculty of Economics and Business, University of Burgos, Burgos, Spain

    J. C. Puche-Regaliza

  2. Department of Engineering, Florida Centre de Formació, Florida Universitária, Catarroja, Valencia, Spain

    J. Costas

  3. Department of Business Administration, Polytechnic School of Engineering, University of Oviedo, Gijón, Spain

    B. Ponte, R. Pino & D. de la Fuente

Authors
  1. J. C. Puche-Regaliza
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  2. J. Costas
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  3. B. Ponte
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  4. R. Pino
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  5. D. de la Fuente
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Corresponding author

Correspondence to J. C. Puche-Regaliza .

Editor information

Editors and Affiliations

  1. Department of Computer Science, University of Georgia, Athens, GA, USA

    Hamid R. Arabnia

  2. Department of Electrical and Computer Engineering, University of Manitoba, Winnipeg, MB, Canada

    Ken Ferens

  3. Business Administration, University of Oviedo, Oviedo, Asturias, Spain

    David de la Fuente

  4. Institute of Informatics Problems, The Russian Academy of Sciences, Moscow, Russia

    Elena B. Kozerenko

  5. Technology and Information systems, Universidad de Castilla La Mancha, Ciudad Real, Ciudad Real, Spain

    José Angel Olivas Varela

  6. Facultad de Informática - CIC PBA, Universidad Nacional de La Plata, La Plata, Argentina

    Fernando G. Tinetti

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Cite this paper

Puche-Regaliza, J.C., Costas, J., Ponte, B., Pino, R., de la Fuente, D. (2021). Priority Management in a Cybernetic Organization: A Simulation-Based Support Tool. In: Arabnia, H.R., Ferens, K., de la Fuente, D., Kozerenko, E.B., Olivas Varela, J.A., Tinetti, F.G. (eds) Advances in Artificial Intelligence and Applied Cognitive Computing. Transactions on Computational Science and Computational Intelligence. Springer, Cham. https://doi.org/10.1007/978-3-030-70296-0_74

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  • DOI: https://doi.org/10.1007/978-3-030-70296-0_74

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-70295-3

  • Online ISBN: 978-3-030-70296-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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