Resumen de Proceso de tratamiento a víctimas del crimen organizado: Un estudio cualitativo centrado en la experiencia de psicólogos clínicos

Ariagor Manuel Almanza Avendaño, Sergio Cáceres Becerra, Anel Hortensia Gómez San Luis

• español

  El crimen organizado representa una de las más graves problemáticas a nivel mundial. No solo por el gran número de muertes violentas y lesiones entre los grupos rivales y en la población general, sino por las afectaciones en la salud mental de las personas que viven en ciudades con alta incidencia delictiva. Las víctimas directas o indirectas del crimen organizado suelen desarrollar diversos síntomas, dependiendo del tipo de delito y el grado de violencia (intensidad y duración) a la que fueron sometidas, así como del tipo de atención recibida después del ataque. Se presentan los hallazgos de un estudio cualitativo sobre el proceso de atención a víctimas del crimen organizado, desde la perspectiva de los psicólogos clínicos. El estudio fue realizado en el estado de Tamaulipas, al norte de México. Su propósito fue conocer las fases del proceso de atención y las estrategias clínicas utilizadas, las reacciones cognitivas, emocionales y sociales generadas en los terapeutas, las estrategias de autocuidado y las limitaciones contextuales. Participaron ocho psicólogos clínicos de diferentes enfoques terapéuticos. Se realizaron entrevistas individuales semiestructuradas y fueron analizadas con el software Atlas.ti 7, en base a la Teoría Fundamentada. Los resultados indican un proceso de atención con cuatro fases: previa, inicial, tratamiento y cierre. El terapeuta emplea estrategias clínicas específicas para cada fase del tratamiento y además desarrolla estrategias para su autocuidado emocional y protección, debido a las condiciones de violencia en el contexto local.

• English

  Organized crime represents one of the most serious problems worldwide. Not only because of the large number of violent deaths and injuries among rival groups and in the general population, but also because of the mental health effects of people living in cities with a high incidence of crime. The direct or indirect victims of crimes such as homicide, kidnapping, extortion, human trafficking, robbery with violence, rape, among others, often develop various symptoms depending on the type of offense, the degree (intensity and duration) of violence to which they were subjected, and the care (medical, psychological, legal) received after the attack. This paper presents the findings of a qualitative study on the process of care for victims of organized crime from the perspective of clinical psychologists. It was conducted in the state of Tamaulipas, in northern Mexico. The purpose of the study was to know the phases of the psychological care process and the clinical strategies used; the cognitive, emotional and social reactions generated in the therapists; the self-care strategies used by psychologists, and the contextual limitations for care. Eight clinical psychologists from different therapeutic approaches participated. Semi-structured interviews were conducted and analyzed with the Atlas.ti 7 software, based on Grounded Theory. The results indicate a process of attention with four phases: previous, initial, treatment and closure. In the previous phase, participants identify adult men and women as the main victims of organized crime who attend therapy. Direct victims come for crimes such as kidnapping and extortion. Indirect victims are usually close relatives of the direct victims and come for crimes such as homicide, forced disappearance and kidnapping. In the initial phase, psychologists use the therapeutic alliance, rapport, empathy and the promotion of attachment to treatment. Psychologists with private practice can perform specific actions such as attending the patient’s home when the patient is afraid to leave. The most frequent diagnoses found in this phase are post-traumatic stress disorder, depressive disorders, and anxiety disorders. The treatment phase is characterized by the diversity of techniques used according to the therapeutic model adopted by each psychologist. The closing phase occurs when the patient has emotionally stabilized and therapists seek relapse prevention, so they follow up on cases. During the process of care for victims, therapists have different cognitive, emotional and social reactions; and develop strategies for their personal care, due to the conditions of violence that are experienced in the local context. The most used self-care strategies are to attend a personal therapeutic process, supervise the cases, exercise, eat well, express their emotions, go to natural environments to distract themselves and reduce the number of cases they attend. Among the limitations identified in the process of care for victims of organized crime, therapists mention the need for specialized training, including not only their professional training, but have a procedure or a specific protocol to deal with such cases.