Resumen de Examining the determinants of job satisfaction among tourism workers

Adelaida Lillo Bañuls, José M. Casado Díaz, Hipólito J. Simón Pérez

• Employees’ job satisfaction influences their commitment, affects quality and productivity and is, therefore, crucial for a labour-intensive industry such as tourism. In this article, the determinants of job satisfaction are examined in comparative terms for tourism workers versus those employed in the rest of the service sector. In contrast with previous research, the analysis is not restricted to hospitality workers, includes all types of occupations, and is based on a nationwide representative sample. The explanatory models of job satisfaction are estimated using ordered logit techniques, considering personal and household characteristics as well as objective and subjective job characteristics. The results indicate that job satisfaction is significantly lower among tourism workers and that in some cases notable differences exist between the factors influencing job satisfaction in the tourism sector compared with the rest of the service sector, which might be relevant for managers and policymakers.