Analyzing e-governance mainstays on municipalities websites

• Autores: Rocío Andrea Rodríguez, Daniel A. Giulianelli, Pablo M. Vera, Isabel B. Marko, Artemisa Trigueros, Mónica I. Larrosa
• Localización: Proceedings of the 1st Acm International Workshop on Communicability Design and Evaluation in Cultural and Ecological Multimedia System / coord. por Francisco V. C. Ficarra, 2008, ISBN 9781605583198, págs. 31-38
• Idioma: inglés
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• Resumen

  • E-Governance aims to provide citizens with a high quality of government. It covers servi ces, information delivery and interactive community / governme nt communication. This goal can be achieved by adopting the ICT (Information and Communication Technologies) tools in the government websites� design and content. This co mmunication channel allows a redefinition of the traditional role played by each one of the actors in the relationship. The government as provider of: services, information, transparency and interactive communication. The citizens acting as active subjects with their government, using services, receiving information, controlling the government�s decisions and returning feedback to them. This feedback includes opinions, complaints and suggesti ons delivered by the websites� interactive tools.

    This paper analyses local governme nt websites and verifies if the adoption of tools provided by ICTs regarding national and international rules of design and c ontents, contributes to achieve a high level of: e-democracy, e-services, e-transparency and active and passive communication. All of them key concepts and mainstays to improve e-governance quality.

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