Resumen de The other talent war: : Competing through alumni
If there's one thing that businesses have learned in the ongoing talent war, it is that they don't own their human capital and many employees will eventually move on to new jobs. Companies and managers must embrace this reality and reimagine how best to create and capture value with their former employees, whom many companies now refer to as alumni. In knowledge-based service businesses, in particular, it is common to look to former colleagues for referrals and even business. A company's alumni can be valuable ambassadors for their previous employer and open up opportunities in other areas. But even when companies are savvy about the value of their own alumni, rarely do they think about how their competitors alumni might affect their own business. The authors' research uncovered systematic evidence that a competitors former employees can damage a firms client relationships. Perhaps the most interesting finding is that a company's own alumni can act as a shield against a competitor's former employees. When a law firm already has alumni working at a client organization, it was found that the firm loses very little business when that client hires an employee from the firm's competitors
