Evaluating service quality in a public sector setting: an exploratory test of the Servqual approach to social services

• Autores: Isabel Maria Macedo, José Carlos Pinho, Cláudia Simões
• Localización: Proceedings of the 6th International Congress on Public and Non Profit Marketing: University of Minho, Braga, Portugal, 14-15th june 2007, 2007, pág. 63
• Idioma: español
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