Resumen de A atención municipal vía Internet na Galiza... é de calidade?
- galego
Esta investigación aborda o grao en que os concellos galegos están a aproveitar as novas posibilidades comunicativas que ofrece a Internet para facilitar o relacionamento coa cidadanía e, deste modo, mellorar a calidade dos servizos públicos e a satisfacción cidadá cos mesmos. A tal fin, estúdase o número de concellos que dispoñen de sitio web e de correo electrónico, e tamén a atención que desde os correos electrónicos ofrecen á cidadanía.
- English
This paper deals with the using level of new communicative channels offered by Internet among Galician Councils. Working on an e-government basis should make the relationship between Councils and citizens easier and therefore improve public services quality and citizens¿ satisfaction. In that sense, the number of Councils with web site and electronic mail, as well as the attention given to citizens through the electronic mail are analysed in this paper.
