K.H. Tang, M. Zairi
págs. 539-552
págs. 539-552
Adenekan Dedeke, Klaus J. Zink, Wolfgang Voss
págs. 553-561
págs. 553-561
págs. 563-572
págs. 563-572
Third-generation franchised organizations: innate quality excellence or inherent conflict?
Harvey Maylor
págs. 573-583
Third-generation franchised organizations: Innate quality excellence or inherent conflict?
HARVEY MAYLOR
págs. 573-583
págs. 585-598
págs. 585-598
Angelo Zanella
págs. 599-609
ANGELO ZANELLA
págs. 599-609
Analysis of the total quality management-based software auditing
David C. Chou, Jim Q. Chen
págs. 611-618
Analysis of the total quality management-based software auditing
David C. Yen, Jim Q. Chen, David C. Chou
págs. 611-618
Quality management: A new challenge for the Greek construction industry
Stylianos Zantanidis, George Tsiotras
págs. 619-632
Quality management: A new challenge for the Greek construction industry
Stylianos Zantanidis, George Tsiotras
págs. 619-632
Measurement of business excellence
Gopal K. Kanji
págs. 633-643
Measurement of business excellence
GOPAL K. KANJI
págs. 633-643
págs. 645-653
págs. 645-653
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