págs. 115-129
págs. 115-129
The new faces of total quality in Europe and the US
PHILIPPE HERMEL
págs. 131-143
The new faces of total quality in Europe and the US
Philippe Hermel
págs. 131-143
SERVQUAL: A tool for measuring patients' opinions of hospital service quality in Hong Kong
SIMON S. K. LAM
págs. 145-152
SERVQUAL: A tool for measuring patients' opinions of hospital service quality in Hong Kong
Simon S.K. Lam
págs. 145-152
What is total quality management...and does it matter?
Ruth J. Boaden
págs. 153-171
What is total quality management ... and does it matter?
RUTH J. BOADEN
págs. 153-171
The change in quality practices in logistics: 1995 versus 1991
Robert Millen, Michael Maggard
págs. 173-179
The change in quality principles in logistics: 1995 versus 1991
Robert Millen, Michael Maggard
págs. 173-179
págs. 181-194
págs. 181-194
K.N. Anand
págs. 195-200
K. N. ANAND
págs. 195-200
© 2001-2024 Fundación Dialnet · Todos los derechos reservados