Editorial: An Ontology of E-Commerce - Mapping a Relevant Corpus
Ariel I. La Paz, Arkalgud Ramaprasad, Thant Syn, Jonathan Vasquez
Busting Myths of Electronic Word of Mouth: The Relationship between Customer Ratings and the Sales of Mobile Applications
págs. 1-18
Circumventing Communication Blindspots and Trust Gaps in Technologically-Mediated Corporate Relationships: The Case of Chilean Business-to-Consumer E-Commerce
Sergio Godoy, Claudia Labarca, Nicolás Somma, Myrna Gálvez, Marcos Sepúlveda
págs. 19-32
Public Relations Crisis and Social Media: An Investigation into Extant and Prospective Consumers� Perceptions through the Lens of Attribution Theory
págs. 33-52
págs. 53-76
The Role of Emotions and Trust in Service Recovery in Business-to-Consumer Electronic Commerce
José Julián Chaparro Peláez, Ángel Hernández García, Alberto Urueña López
págs. 77-90
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