Service triads: : A research agenda for buyer–supplier–customer triads in business services
págs. 1-20
Shareholder value implications of service failures in triads: : The case of customer information security breaches
págs. 21-39
Outsourcing customer support: : The role of provider customer focus
págs. 40-55
An agency perspective on service triads: : Linking operational and financial performance
págs. 56-66
© 2001-2024 Fundación Dialnet · Todos los derechos reservados