Resumen de Making Product-Service Systemsin Collaborative Networks:: Implicationsin Business Processes

Faustino Alarcón Valero, María del Mar Eva Alemany Díaz, Ángel Ortiz

• An interesting possibility for the differentiation of the industrial activity of enterprises is to evolve from the production of goods to the provision of systemic solutions consisting of product-service systems (PSS). This change can mean the creation of a collaborative network and reveals significant implications atstrategic and operational levels. In this context, and from an operational perspective, a conceptual framework has been developed to facilitate the identification, classification and study of the implications in business processes of usingthe PSS concept. The conceptual framework proposed allows identifying, classifying and determining implications in business processes when a PPS is going to be marketed commercially in a collaborative environment.