Speaking without Hurting: Assertiveness and Psychological Safety in Receiving Criticism
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Recibir críticas de mejora puede resultar difícil, sobre todo cuando esos comentarios provienen de subordinados. Un modo de facilitar que llegue esta información consiste en crear un clima de trabajo en el equipo que permita abordar estos temas delicados sin dañar la relación personal. El presente artículo analiza dos elementos que contribuyen a dar cauce a este tipo de críticas: la asertividad y la seguridad psicológica. Para ello, se ha realizado una investigación cualitativa basada en entrevistas semiestructuradas a directivos de equipos. Entre las prácticas que facilitaron recibir críticas ascendentes, los participantes destacaron el hablar con respeto, la tolerancia al error y el enfoque al problema en lugar de la persona. En general, el haber recibido este feedback era visto con agradecimiento y servía para reforzar el vínculo con la otra persona.
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