From continuous improvement to continuous innovation
Robert E. Cole
págs. 1051-1056
págs. 1057-1068
Jens J. Dahlgaard, Su Mi Park Dahlgaard
págs. 1069-1085
The importance of conversations-for-action for effective strategic management
Kostas N. Dervitsiotis
págs. 1087-1098
The pan-European customer satisfaction index programme--current work and the way ahead
Jan A. Eklof, Anders H. Westlund
págs. 1099-1106
Quality: mind and heart in the organization
Alberto Galgano
págs. 1107-1113
Business excellence: make it happen
Gopal K. Kanji
págs. 1115-1124
Best practice in business excellence
Ken Gadd, John Oakland, Steve Tanner
págs. 1125-1139
Business quality and business ethics
Sergio Sciarelli
págs. 1141-1149
Business excellence through quality management
Manu K. Vora
págs. 1151-1159
págs. 1161-1172
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